Refund & Return Policy
At PM Online Store, we strive to ensure your satisfaction with every purchase. However, we understand that sometimes a product may not meet your expectations or may arrive damaged. Therefore, we have established the following return policy to make your shopping experience worry-free:
Eligibility for Returns
– Products eligible for return must be unused, unopened, and in the same condition as when you received them.
– Returns are accepted within 5 days from the date of delivery.
Non-Returnable Items
– For hygiene reasons, we cannot accept returns on opened or used products, including but not limited to skincare, makeup, and personal care items, unless they arrived damaged or defective.
– Products purchased during clearance sales or promotional events are considered final sale and are not eligible for return.
Return Process
– To initiate a return, please contact our customer service team at support@pmonlinestore.lk / 0711 88 4020 within the specified return period.
– Provide your order number, the name of the item(s) you wish to return, and the reason for the return.
– Our customer service team will provide you with a return authorization (RA) number and further instructions on how to return the item(s).
Return Shipping
– Customers are responsible for the cost of return shipping, unless the return is due to an error on our part (e.g., wrong item shipped, item arrived damaged or defective).
– We recommend using a trackable shipping service and purchasing shipping insurance for valuable items, as we cannot guarantee that we will receive your returned item.
Refund Process
– Once we receive and inspect the returned item(s), we will notify you of the approval or rejection of your refund.
– If approved, your refund will be processed within 3 business days to the original method of payment.
– Refunds will be issued for the purchase price of the returned item(s) minus any applicable restocking fees or return shipping costs.
Exchanges
– Unfortunately, we do not offer direct exchanges at this time. If you would like to exchange an item, please follow the return process outlined above and place a new order for the desired item.
Damaged or Defective Items
– If you receive a damaged or defective item, please contact us immediately upon receipt.
– Provide photographic evidence of the damage or defect, and our customer service team will assist you in arranging a replacement or refund.
International Returns
– International returns are subject to the same eligibility criteria and return process outlined above.
– Customers are responsible for any customs duties, taxes, or fees associated with returning items from outside the Sri Lanka to www.pmonlinestrore.lk.
Contact Us
– If you have any questions or concerns about our return policy, please don’t hesitate to contact our customer service team at support@pmonlinestore.lk / 0711 88 4020.
By making a purchase on PM Online Store, you agree to abide by the terms and conditions of this return policy. We reserve the right to update or modify this policy at any time without prior notice.