Dispute Resolution Policy
At PM Online Store, we are committed to providing exceptional products and service to our valued customers. If you have any concerns or issues regarding your shopping experience, we encourage you to reach out to our customer support team, who are dedicated to resolving your queries promptly and effectively.
Delivery Complaints
If you encounter any issues with the delivery of your order, such as delays, damages during transit, or non-delivery, please contact our customer support team immediately. We kindly request that you provide your order number and any relevant details regarding the delivery issue. Our team will investigate the matter promptly and take appropriate action to ensure your satisfaction, which may include reshipment, refund, or other remedies as necessary.
Product Complaints
In the event that you receive a product that is damaged, defective, or does not meet your expectations, please notify our customer support team within 3 days of receiving your order. Please provide clear and detailed information about the issue, including any accompanying photos, to facilitate the resolution process. Our team will assess your complaint and may offer solutions such as replacement, refund, or store credit based on the nature of the issue and product availability.
Incidental Complaints
Should you encounter any incidental issues such as incorrect pricing, missing items from your order, or discrepancies in product descriptions, please reach out to our customer support team at your earliest convenience. We kindly ask that you provide relevant details and documentation to support your claim. Our team will investigate the matter thoroughly and take appropriate corrective actions, ensuring that your concerns are addressed satisfactorily.
Resolution Process
Our aim is to resolve your complaints in a timely and efficient manner. Upon receiving your complaint, our customer support team will acknowledge receipt and initiate the resolution process. We will keep you informed throughout the process and provide regular updates on the status of your complaint until it is resolved to your satisfaction. Should you have any questions or require further assistance, please do not hesitate to contact us.
Customer Satisfaction Guarantee
Your satisfaction is our priority, and we are committed to ensuring that you have a positive shopping experience with us. If for any reason you are not completely satisfied with your purchase or our service, please let us know, and we will do everything we can to make it right.