Frequently Asked Questions (FAQ)
General Information
pmonlinestore.lk is an online store specializing in a wide range of imported cosmetics and beauty products.
We are based in Sri Lanka and offer delivery services nationwide.
You can reach our customer service team 24/7 via WhatsApp, mobile number +94-711884020, Facebook Messenger, and Instagram Messenger. We can converse in English, Tamil, and Sinhala.
Yes, we are on Facebook, Instagram, TikTok, and YouTube. Follow us for updates on new goods and offers, and watch videos about cosmetics and customer reviews on our YouTube channel.
Ordering & Payment
Yes, we operate and process orders on public holidays.
Yes, we accept cash on delivery for orders within Sri Lanka.
We accept various payment methods, including credit/debit cards, bank transfers, and mobile payments
Orders can be modified or cancelled within one hour of placing them. Please contact our customer service team as soon as possible
During the checkout process, you can enter your discount code in the designated field and the discount will be applied to your order.
Shipping & Delivery
No, we do not offer overnight delivery. Standard delivery usually takes 3-4 business days depending on your location.
Standard delivery usually takes 3-4 business days depending on your location.
Currently, we only ship within Sri Lanka.
Once your order has been shipped, you will receive an email with the tracking information.
We charge a flat rate for shipping.
Returns & Refunds
Yes, all our products are 100% authentic and imported from reputable brands.
No, we do not sell bleach products.
No, we do not provide sample products or testing products.
You can sign up for stock notifications on the product page to receive an email when the item is back in stock.
If you experience a skin reaction, discontinue use immediately and consult a healthcare professional. You can also contact our customer service team for further assistance.
Product descriptions often include information about suitable skin types. If you have specific concerns, please contact our customer service team for personalized recommendations.
E-commerce Related
Yes, we take your privacy and security seriously. Our website uses encryption to protect your personal and payment information.
Currently, we do not have a sign-up option on our website. You can shop with us without creating an account.
You can update your account information by contacting our customer service team.
Yes, by contacting our customer service team, you can view your past orders.
Yes, customers can leave reviews about our service and products on the website. Your feedback is valuable to us.
We have a support option on our website where you can raise any concerns or issues regarding your shopping experience with us.
Promotions & Discounts
Yes, we frequently have promotions and discounts. Subscribe to our newsletter and follow us on Facebook, Instagram, TikTok, and YouTube to stay updated.
Only one discount code can be applied per order unless otherwise specified.
You can subscribe to our newsletter and follow us on our social media pages for the latest updates on new products and promotions.